In order to systematically develop and connect the elements realized in the workshop, we need some theoretical approach for managing the inner complexity of the techno-social systems we are dealing with. It does exist an approach that was introduced by the working group for "Decentralised research and innovation". The model, developed by an Spanish researcher many years ago, is labelled as "OITP model"

The four letters acronym of the model refers to:

T stands for technology: It represents the technological objects, methods and techniques and even the technicians.

O stands for organization: It represents the organic, functional structure of the enterprise (institution or organization in general terms), the power structures and decision circuits, the procedures, top management instances and corporate culture.

I stand for individuals: It represents the personnel excluded from the above mentioned collectives, i.e. staff members.

P stands for Processes (Business Process): It represents the business' operation.

We can visualize them for trying to illustrate the idea that what we need to achieve real technology innovation is to move all and each one of the three corners of the OIT triangle until they converge in one single point. In the very moment they manage to do so, the considered entity reach a new status where the technology is fully integrated within the culture and the processes of the enterprise (organization). The geometric representation - the OIT triangle - is intended to explicitly illustrate the existence of certain distance between the three factors under consideration. The whole representation means the intended orientation of each one of the measures taken within the system to close the gaps between the three points, empowering the individuals and the organization through their alignment with the business processes.

We can integrate other concepts for empowering the model itself, e.g. the technological frameworks and the technology adoption stages. The model could even be enhanced with two new letters borrowed from the Checkland's Soft Systems Methodology (SSM):

E (Environment): It is intended to illustrate the requirements and external restrictions directly influencing the system's operation.

W (Weltanschauung) is referring to the perspective (i.e. point-of-view), image or model of the world giving the meaningful sense the system and the transformation process itself need. It is mainly related to the "corporate" culture.

Although the resulting OITPEW model seems to be quite simple, it is not exactly that way: it is intended primary to remember us that the technology innovation processes must always take into consideration the three factors (OIT) related with P and shaped by E and expressed in the W terms; hence the dependency among all these six factors is circular: all of them depend from each other.

The real power of the OITP model emerges from its dynamics, i.e. the way we can reach the three structural factors' convergence for the better development of P. We can borrow some initial statements from [12]:

O - I: O must create rules and politics providing the required resources (finance, technology, training...).

O - T: O must integrate new technologies within the academic management and administration.

T - O: T must provide more efficient and effective management tools and improve the user interfaces.

T - I: T must provide efficient and effective authoring tools for content creation, improving the user interfaces too.

I - T: I must create and/or modify models and methodologies for the application of new technologies, filtering the myriad of tools we are being flooded by.

I - O: I must validate the educational suitability of technology in organizational terms.

When we have to consider the growing amount of technologies impacting the whole system, we need to assume its instable nature meaning that the whole OIT triangle can change to a totally different surface from time to time; with that change modulated by our ability (from the O and I perspective) to select the simpler technology, and adopt dynamic models in managing with such changes.

The above described OITP(EW) model may be complemented with the Three Levels Complexity Model. The model considers the complexity analysis in three different levels:

The complexity of the isolated "objects". Individual complexity.

The complexity of the interconnected objects. Systemic complexity.

The complexity derived from the Technology-Society interaction. Anthropocentric complexity.

Each one of the three levels contains the previous one, and so does with its associated complexity. Hence, if we consider the application to the educational system, the first level refers to the different actors we can define (learners, facilitators, coachers, mentors, researchers, teachers, designers, technicians...).

Within the group level, we must take into consideration the topics arising from individuals interaction e.g. the different kinds of relationships students - professors, designers - teachers, ... This is the more visible level when we consider the Web 2.0 emergence with all the new relationships social networking services are putting online. The organizational level may corresponds exactly to the O element of the OITP model, encompassing finance, and normative or administrative topics that usually escape from the Individuals perspective.

Finally, we must consider, connecting all the levels, the Technology as itself, excluding the technicians, i.e. the technological artifacts. This relation represents how the means and the cause can be the same.