Exactly a week ago, on Tuesday, April 24th, I took part in a workshop
organized by Ecospace in order to educate CoreLabs people about the AMI@Work Communities tools and discuss further requirements of the system.
We went over the different existing tools:
In the wiki, we first discussed the navigation paradigm. As it is today, the navigation bar on the left is a static bar that gives a variety of navigation options in the AMI@Work communities. Having a variety of options is very important, however, too many options may be counter productive. When newcomers to a community (not AMI@Work, but one of the communities in it) receive a direct link to their community (like I originally received a link to the CoreLabs page) they are quite overwhelmed by the amount of options. They want to learn about their own community, but with a single click in the navigation bar they are taken one level up and see bounds of information of all communities. This is very confusing and it seems that a dynamic bar is required. A bar that would put, at its top, the navigation options of the community itself (e.g., to the blog category of the community rather than to the blogs homepage / to the communities BSCW space rather than to the BSCW homepage / and to additional wiki pages of the community that are of interest to the community). Only under these community navigation options, should the user find more general navigation options.
As a starting point, since a dynamic navigation bar does not exist yet, we started with creating Annika's dream navigation bar on the right side, in a separate box. You can see it on the right of the Living Labs Open Innovation Community page. This is not the advisable solution, as having two navigation bars takes up far too much screen space and they do not solve the problem of overwhelmness by too much information, but it's a start.
In BSCW, we learned how to upload images and files, how to attach a note and conduct a discussions on a repository item (which, I think, is a new functionality for BSCW, but I'm not sure), and we created a folder in which we already reported a few problems and raised a few ideas - most of which, actually, have to do with blogs.
The discussion of blogs did not focus solely on the technology, but also on the social aspect. It is our goal to make blogs more widely used, and so not only do we need to understand the existing features, but we also need to see if they are supportive enough of creating a blogging community. For instance, one very important aspect of a blogging community, rather than a blogging environment, is that it has a rich front page in which users can find about unfamiliar things that may be of interest to them. Such a page would have most of the following options: categories, tags, recent posts, new blogs, talkback storms (posts that have many comments, indicating there's a discussion going on), and hot posts (posts that have many readers, indicating that they are of interest). Such a page would allow community people to find each other based on interest, and get to know each other - thus gaining a sense of community.
It was during the discussion about blogs that most issues (ideas as well as problems) were raised. For instance, the drupal blogging system was recently added a "tag cloud" - or what the UI refers to as a tag cloud. However, this cloud does not really show tags, as the drupal system does not support tags. It only supports categories, and so this is merely a category cloud. Tags are a very strong tool for information sharing and community building, it is in fact a required functionality that is missing from the drupal system.
Another issue raised with this blogging system is the indication of number of readers - currently, the author is counted as a reader, and so when I enter my blog in order to find out if I got any responses, I raise the counter by 1. If I get in several times a day, I have the feeling that my blog is rather popular, but in fact... it's just me... The author's entries should not be counted.
Our hosts introduced another blogging system to us - one that is part of BSCW. This blogging system is much richer and more modern than the drupal system. For one, it supports tags!! It also supports access control (being part of BSCW). We had a short discussion on the pros and cons of this additional system and an additional system in general. One clear pro is the existance of tags and the richer UI. However, the access control is not necessarily an
advantage for us - we wish to create an open community, and so need our blogs to be out there in the open. It is also not clear that at this early stage of building the community, when we need to face the introduction of the blog concept, that we already burden the users with the option to choose between two systems. This may lose us some users who may find the amount of options overwhelming, and it may spread our community too thin with some people using one blogging system while others use another one, and they don't get to meet. We should probably choose one blogging system and stick to it. I'd prefer to use the BSCW system, if only it could be open to everybody in the community.
All in all, the day was very fruitful. We got to know each other better (which is a crucial part of collaborating), we got to know the system, we discussed functionalities, and we even got to create some content: Annika worked on the Living Labs Open Innovation Community page, Luigi worked on the Frascati Living Lab page, and Marc created a skeleton for the first NewsLetter.